We're confident that you're going to love your Jes Rose order but if you have any questions or concerns, please get in touch and we'll come back to you as soon as we can.
Every printed product on our website (vinyl & tiles) is custom made to order, so we're unfortunately not able to accept a return for these items.
Before checking out you will see 'I have ordered samples or am ordering samples & checked my order (inc. vinyl type, sizes) and read & agreed with the terms and refund policy.' checkbox.
If this is not agreed with and samples have not been ordered prior to your product order & you are unhappy with your printed product or it is not suitable for your project we are unable to accept refunds & returns.
One thing that we definitely cannot say enough, is to order a sample & read our 'how to use/FAQs. Our customers plan amazing things and we want to make sure that it's perfect, it sticks to your area ok & suits your particular project.
Our printed products (vinyls, tiles, decals and laptop covers) are 'a tailor-made or personalised item' and are an exception to the Consumer Contracts regulations.
One of the most important things to remember is that colours can vary from your phone screen to your computer screen to real life, so having a sample is the best way of you knowing exactly what you're getting in regards to look, feel & you can test the vinyl works in your certain area & be sure when your recieve your complete order you will not have any issues.
As all of our prints are done bespoke for you, we're not able to accept returns on them if you don't like the colour or the product once recieved. We advise to please request permission from landlords if using our products in a rental property prior to purchasing. Our products will remove damage free from *most surfaces* but its always good to gain permission if you do not own the property.
You can view our 'how to use our vinyl' page for detailled information on vinyl types & FAQs
All discounted & items purchased in sales are non refundable.
International customers-
Can i get a refund on an item if its made it to my country & customs is too high?
At checkout you will pay the shipping charge, but please be aware that if you are receiving an international order you will be liable for any import tax and charges that your country sets for the import of these goods. By shopping with us you agree to this & understand all our products are made to order and non refundable.
These vary by country, so please check with the relevant authorities in your country on what the import tax value will be before shopping with us.
The exception to this is if it arrives damaged for any reason which can happen from time to time, although we're working with our delivery partners to reduce this. If your order arrives damaged please take photographs & email hello@jesrose.co.uk so we can look into it for you. Please keep the vinyl & the packaging as we may need this to arrange a collection for the damaged vinyl.
As always, if you have any questions, please do get in touch!
The legal bit: buying items online fall under the 'Consumer Contracts Regulations' which entitle you to cancel and return your order within 14 days. Our printed products (vinyls and laptop covers) are 'a tailor-made or personalised item' and are an exception to these regulations.
On the occasion that we do accept a return, we ask that you pay the return postage for these and we may charge a fee for restocking the items. We also may refuse the return if the item is not returned in a suitable condition.
If you purchase any non-printed products from us, you have the right to return them and you can let us know that you intend to return it by contacting us. You'll have 14 days to return the item, and we'll process your refund as soon as we can but within 14 days of receiving the item. We ask that you pay the return postage for those items.
